Cancellation policy

Our playgroup cancellation policy:

We try to be fair and flexible with our cancellations, as we understand kids get sick and life happens! This is kept in mind when creating our policies, while balancing the need to keep the business running effectively as well as honoring the number of children that our playgroups can accommodate. Please read our policies below:

• Classes can be rescheduled within the current session for any reason with at least 48 hours notice, based on availability. 

• Given an ILLNESS or EMERGENCY resulting in a day-of cancellation, ONE makeup class will be allowed per session and needs to be used within the current session. Rollovers to subsequent sessions will not be permitted. Classes can be doubled up in a week to accommodate make-ups. Make-up sessions are subject to availability. 

• Please provide as much cancellation notice as possible, as sometimes sessions have waitlists. 

• No-shows without notice will not be offered a make-up class. 

• Refunds are not given for customer cancellation. 

• If classes are cancelled due to inclement weather, rescheduling options will be communicated.